Shipments will take approximately 5-10 working days for the Peninsula and Balearic Islands, 6-12 working days for the Canary Islands, 5-10 working days for Ceuta and Melilla and 15-20 working days for other EU countries once payment is confirmed by the Customer. We are not responsible for the possible delays of delivery caused by the courier service.
The accepted form of payment in Madrid Diferente’s online shop is by credit or debit card (Visa, Mastercard and Maestro) according to the contract of sale. Payment by credit card is totally secure. No one will be able to use your data without your authorization.
The shipping costs are assumed entirely by the customer. These expenses are detailed in the summary of your order.
Regular shipping to Spain (including Canary Islands): €1.20
Shipping with tracking:
€7.50 for Madrid
€7.90 rest of Spain (and also Balearic Islands, Ceuta, Melilla and Canary Islands)
Shipping to other countries of the EU (maximum shipping 2 items):
Regular shipping: €4.90
Shipping with tracking: €13.50
Shipments are made by courier service (Correos) and by delivery is understood: shipment of the order at the place specified when performing the “Order Confirmation”, provided that there is access to postal mail or similar. Shipping costs include, in all cases, value-added tax (VAT).
The price of every product in Madrid Diferente’s online shop is specified in the tab of each product, next to the photo and description.
Madrid Diferente, with CIF B87507224, reserves the right to modify prices, articles, offers and other commercial conditions without previous notice. The valid price is the one notified in the payment order, confirmed by the customer.
No refunds are accepted. Only those copies that arrive damaged (broken cover, folded book, etc.) can be returned, within 14 calendar days from the day you receive the products. We only ask you to notify us by writing to firstname.lastname@example.org, explaining the causes of the return to examine your case, along with the necessary data to locate the purchase. For our part, as soon as we receive your notification, we will evaluate the causes of the return and we will inform you of the receipt of the returned book.
In this case, Madrid Diferente will reimburse the customer for the payment, except for the shipping costs, since the customer must assume the direct cost of the return. Madrid Diferente will proceed to make the refund within 14 calendar days from the date we are informed of the decision to return the purchase and after receiving the product. Such refund will be made using the same payment method used by the customer for the initial transaction.
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